Shipping policy

Shipping Destinations

We ship to Germany, the EU, as well as Switzerland, the United Kingdom, Norway, the USA, Canada, Australia and New Zealand.

Order-value limits apply to certain countries:

• United Kingdom: delivery from an order value of £150.
• Switzerland: delivery up to an order value of €150.
• USA: delivery up to an order value of US $850.

 

Shipping Costs

Want to know the shipping costs in advance? Simply add the items you’d like to your cart and enter your delivery country or address. The exact shipping costs for your order are then shown directly in the cart and during checkout, before you place a binding order.

All prices include statutory VAT; this also applies to deliveries to Switzerland. For deliveries to the other countries outside the EU (United Kingdom, Norway, USA, Canada, Australia, New Zealand), no German VAT is charged. The price that applies to you is shown during checkout.

 

Dispatch Schedule & Delivery Times

We ship once a week in batches. This lets us pack every order carefully and send it on its way securely. Your order is automatically assigned to the next shipping day. The estimated delivery time from receipt of order is:

Saturdays, Sundays and public holidays are not business days. During peak periods (e.g. Christmas or sales) and in the event of supply shortages, delays may occur. For shipments to countries outside the EU, transit times may be extended further by customs clearance.

 

Pre-Orders

For pre-ordered items, the delivery time stated above does not apply; instead, the shipping date stated on the respective product page applies. Since we send each order complete in a single shipment, an order that contains both a pre-ordered item and items available immediately will only be shipped together once the pre-ordered item has arrived with us. If you’d like the available items straight away, please order them separately.

Should a shipping date be postponed, we will inform you by email.

 

Shipping Partner & Tracking

We ship with DHL. As soon as your order has left our premises, you will receive a shipping confirmation by email with a tracking number. This lets you follow the status of your delivery online at any time.

 

Duties and Import Charges

Switzerland: No additional import charges arise for you on deliveries to Switzerland. Prices include statutory German VAT; no further costs are incurred on delivery.

Other countries outside the EU (United Kingdom, Norway, USA, Canada, Australia, New Zealand): These countries are not part of the EU customs territory. For deliveries there, import taxes, duties and handling fees may apply. These charges are not included in the purchase price or in the shipping costs and are borne by you as the recipient. As a rule, they are collected by the carrier upon delivery.

Before placing your order, please inform yourself about possible additional costs with the relevant customs authority in your country. This helps you avoid unexpected fees and delays in delivery.

 

No Partial Deliveries

We always send your order complete in a single shipment. We do not make partial deliveries. Should an ordered item unexpectedly be unavailable, we will inform you and agree on how to proceed with you.

 

Undeliverable Shipments

If a shipment cannot be delivered (e.g. due to an incorrect address, failure to collect, or unpaid import charges), it will be returned to us. For a re-shipment, we may charge the shipping costs again. Please therefore check your delivery address carefully before completing your order.

 

Transport Damage

If goods are delivered with obvious transport damage, please report it to the carrier as soon as possible and contact us as quickly as you can: info@sulatron.com.

Failing to make such a report or to get in touch has no consequences whatsoever for your statutory rights or their enforcement, in particular your warranty rights. However, it helps us assert our own claims against the carrier or the transport insurer.

 

Packaging

Our shipping packaging is licensed under a dual system and registered in the LUCID packaging register. Please dispose of it via your local waste-paper or recycling collection.